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Emergencies or Crisis:

• If you are in a crisis, do not communicate via email. Instead, if you are unable to reach by phone, or if you have a life-threatening emergency, immediately call 911, or go to a hospital emergency room. Your safety and well-being are our primary concerns.

Appointment and Cancellation Policies:

• Patients must provide at least 24-hour notice to cancel or reschedule appointments.

• Missed appointments that don’t have prior notice will occur a late fee of $75

• Patients are able to request rescheduled appointments by phone.

• Rescheduled appointments may be put on a waitlist for early opening, if available.​

• Patients should schedule appointments through Zocdoc, SimplyBook.Me using the book online buttons, or by phone. There are clear instructions on available times and procedures. If you have questions e-mail us or call us.

Late Arrival Policy: 

• A patient that arrives more than 15-20 minutes late is asked to reschedule appointments and missed appointment will be given a fee.  We do understand there could be serious emergencies, and rescheduling fees will be waived in case there are emergencies, illness, or unforeseen events.  The office will make every effort to accommodate clients to schedule the earliest available time or same day rescheduling. 

• A patient that does not notify the office and fails to attend the appointment, they may receive a no-show fee or schedule a future appointment. 

Respect and Behavioral Policy:​

• Patients are expected to treat staff and other patients with respect. Any abuse or threatening behavior will not be tolerated.

• Physical violence, harassment, or discrimination of any kind will be immediately discharged from the practice.

Billing and Payment:

• Acceptable payment methods include credit card, debit card, or insurance.

• Patients are responsible with any co-pays, deductions, or fees that aren’t covered by insurance.

• Payments are due at time of each service. Unless we agree otherwise, or you have insurance that requires another arrangement.​

​Treatment Procedures:

• Patients are required to follow the treatment plan as prescribed by your provider including medication, adherence, and advice in the appointment sessions, examples: lifestyle recommendations and self-practices suggested by your provider. 

• It is required to inform your provider about any changes in mental or physical health, medication side effects, or new treatments.

• Patients are expected to attend follow-up appointments to monitor progress and make necessary adjustments to their treatments. Keep up with scheduled appointments to ensure the treatment plan is on track. 

Medical Procedures:

• Patients are responsible to take medications as directed by their providers. Including dosage, timing, and method of administration. There should not be any changes without approval.

• Medications need to be stored securely in a safe place. Out of reach from children and other individuals who should not have access. 

• If there are any side effects or adverse reactions, call your healthcare provider immediately!!

Medical Refill Policy:

• Patients are requested to refill at least 2-3 days before running out to allow time for the request to be processed.

• Clarify with the office on how many refills are allowed or schedule a follow up visit.

• Medications like benzodiazepines and stimulants, may have stricter policies for refills and need to be monitored.

Communication Policy:

Non-Emergency Communications:

• Any medication questions, patients are encouraged contact us by phone 

• We will make every effort to return your call on the same day you make the call, except for weekends and holidays.

Patient Rights and Responsibilities:

• Patients must sign an informed consent document before starting treatment. This includes an understanding of their diagnosis, treatment options, and potential risks.

• Patients must adhere to the treatment plan, with their provider, and respect the guidelines that are set by the practice. 

Termination of Treatment:

• Patients should be aware that there could be circumstances when their treatment may be terminated. This could include non-compliance with treatment plans, repeated no shows three times or inappropriate behavior. 

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